CEO / Lead A&R / Head of Artist Support

Responded to Artist inquiries, complaints, and requests via email, live chat, and social media in a timely and professional manner.
Provided information and assistance to Artists regarding the record label's products, services, and events.
Resolved Artist issues and complaints, providing solutions and support where necessary and applicable.
Collaborated with the marketing and A&R teams to ensure that Artist interactions aligned with the record label's brand and values.
Maintained accurate records of Artist interactions and transactions.
Monitored social media channels for Artist inquiries and complaints, responding promptly and professionally.
Assisted with and ran other customer service-related tasks, such as preparing Artist & fan surveys and feedback reports.
Handled fan inquiries related to the record label's artists, music, and tours
Ensured that all Artist interactions complied with the record label's policies, procedures, and legal requirements.
Developed and implemented the label's A&R strategy.
Identified new artists and talent through various sources, including online platforms, social media, and referrals.
Built and maintained relationships with artists, managers, producers, and other industry professionals.
Negotiated and finalized artist contracts, ensuring that they aligned with the label's brand and values.
Managed the A&R department's budget, ensuring that resources were allocated effectively and efficiently.
Oversaw the development of artists, providing guidance and support throughout the recording and release process.
Collaborated with the marketing and sales teams to ensure that artist development plans aligned with the label's marketing and sales strategies.
Built and maintained a strong and diverse roster of artists that appealed to the label's target audience.
Ensured that all contracts and agreements were compliant with industry regulations and legal requirements.
Liaised with other departments, including artist management, production, and marketing, to ensure that all aspects of artist development and release were coordinated effectively.
Stayed up-to-date with industry trends, technologies, and best practices, and incorporate them into the label's A&R strategy.

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SYNC Records - Las Vegas

Apr. 2017 - Present

Editor X Customer Care Product Specialist

Responded to user inquiries through various channels, such as email, phone, or chat, and provided guidance on how to use Wix's advanced website builder Editor X.
Assisted users with troubleshooting technical issues and provided solutions to problems that users encountered while using Wix's products.
Educated users on best practices for using Wix's products to achieve their specific goals.
Collaborated with other support teams, such as engineering and product development, to address bugs and other technical issues that users encountered.
Documented and maintained knowledge base articles, FAQs, and other support resources to provide users with self-help options for common issues related to Wix's products.
Kept up-to-date with the latest features and updates to Wix's products to provide users with the most current and accurate information and advice.
Conducted product reviews and provided feedback to the product development team on user experience, product features, and other customer insights that could help improve Wix's products.
Handled and prioritized multiple inquiries from users simultaneously, and ensured that all inquiries were resolved within an acceptable timeframe.
Provided exceptional customer service to users, and maintained a positive and professional demeanor at all times.
Continuously improved and updated my skills and knowledge of Wix's products and services through ongoing training and development opportunities.

Wix.com, Inc. - San Francisco, CA

Oct. 2021 - Feb. 2023

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Lead Graphic Designer

Collaborated with clients to understand their design needs and preferences, and provided recommendations based on their budget and goals.
Communicated clearly with clients to establish project timelines, provide progress updates, and ensured that expectations are met throughout the design process.
Addressed any concerns or questions that clients may have had about the design process or the final product, and provided prompt and professional responses.
Ensured that all designs were created to the client's specifications, and were consistent with the sign shop's branding and quality standards.
Managed multiple design projects simultaneously, and ensured that all deadlines were met while maintaining high-quality designs.
Conducted design consultations with clients to explain design options and provided guidance on the best solutions for their needs.
Provided design proofs to clients and worked with them to make any necessary revisions or modifications until they were satisfied with the final product.
Collaborated with other departments within the sign shop, such as production and sales, to ensure that all design-related tasks were completed on time and to the highest standards.
Continuously improved the design process and stayed up-to-date with the latest design trends, software, and tools to ensure that the shop was providing the best possible service to its clients.

WorldWide Signs - Livermore, CA

Feb. 2020 - Aug. 2020

Bose Experience Expert

Provided exceptional customer service to all customers who visited the store and required assistance with Bose products.
Demonstrated expertise in all Bose products and answered any questions customers had.
Helped customers select the right Bose products that meet their individual needs and budget.
Provided customers with product demonstrations and helped them understand the features and benefits of each product.
Conducted product training sessions in-store and at both Best Buy headquarters in Pleasant Hill and Bose headquarters in Boston for customers and employees to gain a better understanding of how to use and benefit from Bose products.
Maintained a clean and organized Bose department in the store, ensuring that all products were properly displayed and labeled.
Kept up-to-date with the latest Bose products and technologies through regular training and education sessions.
Collaborated with other team members to ensure that customers received a seamless shopping experience.
Met or exceeded sales targets and provided regular sales reports to management.
Handled customer complaints and resolved any issues in a timely and effective manner.
Assisted with inventory management, including monitoring stock levels and ordering new products as needed.
Maintained accurate records of all customer interactions and transactions.
Participated in store-wide promotions and events to drive sales and promote the Bose brand.
Upheld Best Buy's policies and procedures and ensured that all transactions complied with legal and ethical guidelines.
Continuously looked into and tested new opportunities to improve customer service and increase sales.

Best Buy - Dublin, CA

Sep. 2014 - Jan. 2015

Sales Lead / Manager on Duty

Drove sales performance in the store by meeting or exceeding the store's monthly and annual sales goals.
Ensured exceptional customer service was provided to all customers, answered questions, provided demonstrations of products, and addressed any customer complaints in a timely and professional manner.
Mentored sales associates on sales techniques, product knowledge, and customer service.
Monitored inventory levels and ensured that the store always had the right amount of inventory in stock to meet customer demand.
Ensured that the store's visual displays were always up-to-date and properly reflected the brand's image and the store's product offerings.
Analyzed sales data and provided regular reports to the store manager on sales trends, customer behavior, and sales associate performance.
Worked with the store manager to plan and execute marketing and promotional initiatives to drive sales and increase customer engagement.
Performed administrative duties such as opening and closing the store, cash management, and inventory audits.
Ensured that all store operations were running smoothly, including maintaining a clean and organized store, addressing any maintenance issues, and complying with safety and security protocols.
Collaborated with the store team, including other sales leads, sales associates, and the store manager to achieve store goals and objectives.
Fostered a positive and supportive work environment.

Bose - Livermore, CA

Aug. 2012 - Jul. 2014

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Customer Service

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