CEO / Head of L&D

Developed and implemented an overall learning and development strategy that aligns with the label's goals and objectives.
Created and delivered training programs for employees at all levels, including new hires, managers, and executives.
Conducted training needs assessments to identify skills gaps and areas where training was needed.
Utilized adult learning techniques and principles (ADDIE) to ensure a smooth and easy-to-grasp learning experience.
Collaborated with managers and department heads to identify learning and development priorities and created custom training programs for their teams.
Developed and managed the L&D budget, ensuring that resources were used effectively and efficiently.
Built and maintained relationships with external training providers and educational institutions to bring in external expertise and resources when needed.
Used software such as the available products in the Adobe Creative suite (Captivate and all others), Camtasia, Google Slides, and more to create a variety of learning materials.
Monitored and evaluated the effectiveness of training programs, and improved where necessary.
Provided guidance and support to employees who were pursuing professional development opportunities, such as certifications or advanced degrees.
Created career development programs to help employees develop the skills and experience needed to advance within the organization.
Stayed up-to-date on industry trends and best practices in learning and development, and shared this knowledge with colleagues across the organization.

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SYNC Records - Las Vegas

Apr. 2017 - Present

Editor X Customer Care Product Specialist

Provided excellent customer service and support to customers who were using Wix's products and services.
Conducted training sessions and webinars for new and existing customers as well as employees on how to use Wix's products and services effectively.
Collaborated with the L&D team to develop and update training materials and documentation for Wix's products and services.
Identified customer needs and provided feedback to the L&D team to improve the overall customer experience.
Stayed up-to-date on the latest trends and updates in the industry and shared this information with the L&D team to improve training materials and sessions.
Provided regular performance feedback to the L&D team on the effectiveness of training sessions and materials.
Maintained a strong knowledge of Wix's products and services, and identified areas where additional training or resources may be necessary.
Worked with the L&D team to develop and implement a continuous learning program for customer care specialists, to ensure they stay up-to-date on the latest product updates and customer service techniques in relation to Editor X (Wix's advanced web-building platform intended for professional designers and development agencies).
Collaborated with other departments within Wix to ensure that customer feedback was being taken into account in product development and updates.
Tracked and reported on key performance indicators (KPIs) related to customer satisfaction, product adoption, and customer retention, and used this data to inform training and development strategies.

Wix.com, Inc. - San Francisco, CA

Oct. 2021 - Feb. 2023

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Bose Experience Expert

Designed and delivered training programs to Best Buy employees on Bose products, features, and benefits.
Developed and maintained training materials, including training manuals, presentations, and job aids.
Coordinated and facilitated training sessions, workshops, and seminars on Bose products and technologies.
Provided coaching and feedback to employees on their product knowledge and sales skills.
Collaborated with managers and Bose executives to identify training needs and develop customized training programs.
Conducted needs assessments and analyzed employee performance to identify skill gaps and training opportunities.
Tracked and reported on employee training progress and results to management.
Conducted post-training evaluations to measure the effectiveness of training programs and identify areas for improvement.
Stayed up-to-date with the latest trends and best practices in L&D and incorporated them into training programs.
Provided support and guidance to employees on the sales floor to enhance their performance and product knowledge.
Monitored employee performance and provided feedback to management on training needs and gaps.
Collaborated with the corporate L&D team to ensure that training programs aligned with Best Buy's overall learning and development strategy.
Supported new employee onboarding by providing training on Bose products and sales techniques at both Best Buy and Bose headquarters and in-store.
Participated in cross-functional projects and initiatives to promote continuous learning and development across the organization.
Ensured that all training programs and materials complied with Best Buy's policies and procedures and were in line with legal and ethical guidelines.

Best Buy - Dublin, CA

Sep. 2014 - Jan. 2015

Learning & Development

You can review my past work experience relating to L&D by clicking on the tabs below.